Demonstrate knowledge of troubleshooting desktops/ laptops and basic understanding for networks.
Excellent customer support skills
Ability to prioritize IT tickets and respond effectively to end user.
Should be able to think on his feet to ensure tickets and closed within SLA.
Ability to multi task while managing multiple tickets and user requests.
Knowledge of using any ticketing tool such as service first.

Technical Skills:
Upgrading, supporting and troubleshooting Windows 10 and Microsoft Office 2016 and any other authorized desktop applications
Upgrading, supporting and troubleshooting for printers, computer hardware and any other authorized peripheral equipment
Performing general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
Performing remedial repairs on computers, laptops, printers and any other authorized peripheral equipment.




Understanding the working nuances of FAIs existing IT infrastructure
Preparing to trigger system updates as and when necessary
Understanding the basic servers in use at FAI
Being able to effectively diagnose any issues or incidents with servers
Trigger server updates as and when necessary
Support development and implementation of current projects and recent hardware installations
Perform configuration and maintenance activities relating to user profiles and policies
Ensure adherence to the terms of license agreements

Educational Qualification and Experience:
Minimum of 15 years of formal education - Graduate / Post Graduate in Commerce.
Skilled work experience of 2 to 3 years.

📌 System Administrator Bengaluru
🏢 First American
📍 Bengaluru