Ability to understand the basic nature of the domain and relating that to entire value chain of mortgage and title insurance solutions, Time Share property, Claims Servicing & Claims Prevention etc
Working knowledge in all the Business Applications related to Processes.
Ability to Retrieve relevant information using appropriate Online Business-related Websites
Ability to use these tools to perform required search and collate information.
Ability to identify ad notify team members and leads in case of rule break in the tool.
Ability to Process Easy, Medium and High complexity tasks
Ability to Create process related reports within the desired timeframe that is expected
Follow the set guidelines/framework while structuring all work products
Ability to provide implementable recommendations basis the gaps and problems identified
Ability to identify process gaps and/or recommend improvement ideas (Ex - Kaizens)
Maintain compliance to the Quality metrics




Ability to display the culture of FTR (First Time Right) While processing orders
Ability to understand the explicit and implicit need of the customer and deliver to meet / exceed the expectations consistently
Ability to quickly unlearn / learn various tools, processes and controls to deliver effectively
Ability to comprehend and come up the learning curve required to do his tasks as per the defined training timelines/training schedule using the right resources

Technical Skills:
Should have basic knowledge of MS office (Word, Excel & Power-point)
Should have basic knowledge of Mortgage and Accounting principles

Educational Qualification and Experience:

Minimum of 15 years of formal education - Diploma/Graduate (Commerce/Art/Business Administration)

Skilled work experience of 1 year.

📌 Process Associate Bengaluru
🏢 First American
📍 Bengaluru