Communication: Excellent English Communication Skills
Interview Mode: Face-to-Face (F2F)
Key Responsibilities:
- Handle customer queries and provide accurate resolutions through non-voice channels
- Respond to customer concerns professionally and efficiently
- Maintain high standards of customer service and customer satisfaction
- Understand customer requirements and provide appropriate solutions
- Maintain accuracy while handling customer interactions and documentation
- Follow process guidelines, quality standards, and SOPs
Candidate Requirements:
1+ years of experience in Customer Support / Non-Voice process
C1 level English proficiency – Mandatory
Excellent written and verbal communication skills
Strong comprehension and problem-solving skills
Valuable typing and documentation skills
Customer-focused approach
Comfortable working in rotational shifts, if applicable