Syntasa, a leader in leveraging big data and cloud computing to understand digital behavior, is seeking a strategic, confident, and highly organized Customer Program Lead to lead and deliver client-facing programs and projects. This individual contributor role requires a solid background in program and project management, excellent stakeholder communication and facilitation skills, and the ability to independently manage complex, cross-functional initiatives with both internal and external partners. You’ll work closely with clients, account teams, and technical experts to ensure project success - from kickoff to completion - while representing Syntasa with professionalism and clarity in every interaction. We offer a fun, collaborative, and forward-thinking environment where individuals take pride in working on cutting-edge AI/ML and big data solutions. Act as the primary program manager in client meetings, steering discussions toward
Manage stakeholder communications across multiple levels (executive, business, and
Partner cross-functionally with Account Management,



Services/Engineering to
coordinate resources, define priorities, and proactively manage risks.
● Develop and maintain detailed project plans, status reports, and documentation and
oversee project governance and program reporting. Maintain high-quality delivery
practices, and supporting the evolution of the PMO and delivery frameworks.
Strong understanding and hands-on experience with project management frameworks
(Agile, Hybrid, or Waterfall), including PMI methodologies, and the ability to adapt them
7–10 years of relevant project/program management experience, ideally in a consulting,
SaaS, or data/AI technology environment.
● Bachelor’s degree required; PMP, Prince2, or Agile certifications preferred.
● Experience working across U.Eastern Time and working remotely.
● Interest in learning technical concepts related to big data, AI/ML, and digital analytics.

📌 Customer Management Coordinator (India)
🏢 Syntasa
📍 India