Customer Success Manager – Job Description

Work Timing

· This role requires the candidate to work USA East Coast hours.

About omniXM

omniXM is a SaaS-based market leader providing customer engagement solutions for the hospitality industry.

We are expanding in the health and fitness sectors and are looking for a new teammate to help us grow it.

Our solutions are deployed globally across 50+ Fortune 500 companies, and we're just getting started!

If you enjoy daily challenges, consider yourself a self-starter, and thrive in a fast-growing, low-ego start-up environment, this role could be perfect for you.

Who We're Looking For

A Customer Success Manager who:

- Thrives in a fast-paced, highly challenging, and rewarding environment
- Is passionate about helping customers improve their experience
- Excels in client-facing roles
- Enjoys coaching customers toward success
- Has solid business ethics and a service-oriented mindset
- Embodies startup culture with an "all hands-on deck" attitude

Your Typical Day Will Include

- On-boarding new customers
- Driving customer satisfaction through product adoption and usage
- Demonstrating the value of omniXM through exceptional customer support
- Building and strengthening customer relationships
- Identifying upsell opportunities




- Managing and responding to calls and emails
- Following up on customer communications
- Resolving and documenting customer issues across billing, product support, and account satisfaction
- Handling technical and non-technical inquiries with urgency
- Managing and supporting a set of named accounts

What You Need

- 2+ years of sales or business management experience
- BA/BS degree or equivalent practical experience
- Experience handling a high volume of customer requests/emails
- Strong communication and presentation skills (phone, video, email)
- Resourcefulness and a bias for action
- Excellent verbal and written communication
- Strong organizational and multitasking skills under deadlines
- Understanding of SaaS business models and Customer Success frameworks
- Enthusiasm for technology and quick learning ability
- Ability to ask strategic questions in senior corporate environments
- Patience, positivity, and calmness during crises

What We Offer

- Competitive salary plus bonuses
- Family-first culture with strong life-work balance
- Freedom and flexibility to influence and guide the company's direction
- Learn more at: https://www.omnixm.com

📌 Customer Success Manager (Amravati)
🏢 omniXM
📍 Amravati