Job Description: Provides Technical & application services & support to external customers and Agilent customer engineers. This includes reactive and pro-active actions that result in a timely and cost-effective problem resolution with the objective to meet contractual agreements. May support third party products and occasionally visit customer sites. Acts as part of CSO Field Service staff Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D; to provide solutions to customers.

Responsibilities of this position include but are not limited to;
Responsible for providing technical & application support for Agilent analytical instruments to existing & current customers to central Location- Hyderabad and Vizag
To perform Installations, Preventive Maintenance, Repair, software & hardware IQ OQ on Agilent products




Leads projects requiring coordination with other functions & customers
Deliver customer education courses in office as well at COE labs
Cost & time effective application method deployment on Agilent instruments
Promptly troubleshoot method/technology transfers issues from one instrument to another.
Respond promptly to related customer queries & help in prompt resolution of customer escalations
Training of internal & external team and provide technical support.
To participate in programs to stimulate demand for all Agilent range of products/services and ensure timely and proper execution of those programs
Holds product seminars for customers, prospects, and employees
To co-ordinate internally with all the field sales team and Managers to ensure that the key customers are delighted
Must be willing to travel extensively.

📌 Field Service Engineer Lcms Secunderabad
🏢 Agilent Technologies
📍 Secunderabad