The Customer Relationship Executive (CRE) is responsible for managing customer interactions, ensuring a smooth service experience, and maintaining high customer satisfaction levels. The role involves handling service follow-ups, feedback, appointments, and complaint resolution across multiple car brands.
Handle inbound and outbound calls for service appointments and enquiries
Schedule and confirm vehicle service bookings
Follow up with customers for periodic maintenance and service reminders
Coordinate with service advisors and technicians for job status updates
Inform customers about service progress, delays, and delivery timelines
Collect customer feedback after service and maintain CSI records
Handle and resolve customer complaints efficiently
Maintain and update customer database in CRM/DMS
Promote AMC (Annual Maintenance Contracts), extended warranties, and service offers
Ensure proper communication regarding estimates, approvals, and additional repairs
Support front office operations when required

Job Types: Full time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Perks:
Health insurance
Life insurance
Provident Fund

Work Location: In person

📌 Customer Relationship Executive Kochi
🏢 Indel Automotives
📍 Kochi