Customer Payment Follow-up
Track customer payment schedules as per project milestones or AMC contracts.

Customer Issue Handling (System Problems)
Receive and log customer complaints related to solar system issues such as low generation, inverter errors, monitoring issues, or system faults.
Create service tickets in CRM and assign them to the technical/O&M; team.
Coordinate with field engineers for site visits and issue resolution.
Follow up internally to ensure timely closure of complaints.
Update customers on status and expected resolution timelines.

CRM & Documentation
Maintain updated customer records, contracts, invoices, and service history.
Track AMC payments and renewals.
Maintain records of service tickets, complaints, and resolutions.

Reporting
Prepare reports on:
Pending payments and collections




Customer complaints and service status
AMC renewal tracking
Share regular updates with management and finance teams.
Follow up with customers via calls, emails, and messages for pending payments.
Maintain accurate records of invoices, payments received, and outstanding dues in the CRM system.
Coordinate with the finance/accounts team to reconcile payments and update customer ledgers.
Send payment reminders, invoices, and payment confirmations to customers.
Support the sales and accounts team in closing pending dues.

Job Types: Full time, Permanent

Pay: ₹20,000.00 - ₹32,000.00 per month

Work Location: In person

📌 Crm Executive Bhikaji Cama Place
🏢 SAEV PRIVATE
📍 Bhikaji Cama Place