29 Aug
|
Mswipe Technologies
|
India
29 Aug
Mswipe Technologies
India
About the Role
We are looking for an experienced Customer Support Team Leader fluent in Malayalam and Tamil to drive daily operations, coach agents, and ensure high-quality regional support.
Key Responsibilities
*Team Leadership: Manage and motivate a team of regional customer support agents.
*KPI Management: Track and optimize CSAT, SLA adherence, AHT, and FCR.
*Quality & Coaching: Conduct language quality audits and deliver structured 1-on-1 coaching.
*Escalations: Resolve complex customer queries requiring regional language expertise.
What We’re Looking For
2–5 years of proven leadership/team management experience in Customer Support or BPO.
Fluent in Malayalam and Tamil (spoken and written) + qualified English.
Hands-on experience with performance metrics
Pay: ₹30,000.00 - ₹35,000.00 per month
Perks:
Health insurance
Experience:
Customer support leadership: 2 years (Required)
Work Location: In person
📌 Customer Support Team Leader Malyalam & Tamil Navi Mumbai (India)
🏢 Mswipe Technologies
📍 India