Job Description

Job Title: Customer Response Executive | Senior Executive

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Location: Hyderabad, Telangana

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Experience: 1-4 years

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Employment Type: Full-time

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Shift: Rotational / Night Shifts

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Work Mode: In office

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Role Overview

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As a Customer Response Executive, you will be responsible for responding to customer queries, coordinating with internal teams, and ensuring customers receive clear, accurate, and timely updates.

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Key Responsibilities

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- Respond to customer emails clearly and professionally.
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- Handle customer queries, complaints, service requests, and follow-ups.
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- Understand customer concerns and provide the appropriate information or next steps.
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- Coordinate with internal teams to resolve customer cases.
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- Follow up on pending cases and keep customers updated.
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- Maintain accurate customer and case details in the CRM.
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- Escalate urgent or unresolved matters to the relevant team.
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- Follow established response timelines and service quality standards.
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Required Skills

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- Strong written English communication skills.
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- Good grammar and professional email etiquette.
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- Customer-focused and empathetic approach.
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- Good attention to detail and problem-solving ability.
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- Ability to manage multiple cases and follow-ups.
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- Basic knowledge of CRM systems and Microsoft Office.
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- Ability to work effectively as part of a team.
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- Willingness to work in rotational shifts, including weekends and public holidays.
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Qualifications

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- Graduate in any discipline.
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- 1-4 years of experience in customer service, email support, concierge operations, or a similar role.
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- Experience in travel, hospitality, banking, or premium customer service would be an advantage.
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About ZAPS Group

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ZAPS Premium Concierge is expanding its Customer Response Team in Hyderabad. We are looking for customer-focused professionals with strong written communication skills and experience in handling customer queries through email.

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If you take pride in delivering a smooth and professional customer experience through email, we would be happy to hear from you.

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Send your resume to: [email protected]

📌 Customer Response Executive | Senior Executive (Hyderabad)
🏢 ZAPS Group
📍 Hyderabad