Job Description

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Please find the JD.

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Role- Executive/Assisatnat Manager

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Location- Delhi,Kolkata, Chennai,Bangalore & Mumbai

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Responisbilities:-

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1. Responsible to achieve daily / weekly / monthly targets as specified by the BM.

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2.Maintain & follow grooming standards as specified in the SOP Manual.

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3.Adhere to Enquiry Management & Booking Process as specified in the SOP Manual

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4.Responsible to handle enquiries through – Walk in, Telephonic, Email, City PSA & TravelAgents

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5. Ensure that customer is provided with complete details pertaining to the product & cost

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6. Responsible for relationship building and servicing the city PSA & TAs

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7. To maintain query turnaround time as per SOP8. Initiate telesales calls for follow ups & closure of sales bookings

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9.



Responsible to coordinate with service team for post-sale process

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10. Maintain Daily Sales Report

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11. Responsible to maintain their enquiries in a database for future follow-ups and to regularlysend emails on recent offers

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12. Responsible to maintain Customer Satisfaction levels @ min 95% during the entire customerinteraction

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13. Adhere to company policy and systems

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14. Ensure zero monetary losses by cancellation of liabilities and timely collections

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Travel Sales, Leisure Sales, Holiday Sales, Itinery, Holiday Packages

📌 Assistant Sales Manager (Bengaluru)
🏢 Thomas Cook India
📍 Bengaluru