Job Description:

POSITION SUMMARY:
She primarily focuses on the reservation functions for the hotel ensuring all reservations are processed in a pleasant, skilled and effective manner.
Achieving customer satisfaction and room revenue goals while taking guests through the booking process.

Roles and Responsibilities
Courteously and promptly handle all reservation requests on the telephone and email
Listen effectively to the customer and capture relevant information
Ask relevant questions to understand the customers requirement and answer customer queries
Well informed of the Hotel facilities and packages
Maintain correspondence for each reservation request as per date and month
Take notes during the call and feed data into the database
Follow confirmation schedules as per instruction
Make necessary amendments to a guest booking
Handling and managing reservations process
Familiarity with Hotel Reservations software - IDS
Monitor room booking for multiple location
Handle inquiries and obtain correct information regarding details of reservation
Confirm and process reservation requests.




Ensure all information pertaining to reservations are properly taken and entered into the system
Handle group bookings as well as end to end reservations processes
Check arrival list for next day arrival bookings
Work closely with Front Desk and other departments, to ensure guest requirements are met
Perform any other duties as assigned by management

Desired Candidate Profile
Good verbal and written communication skills
Must be able to fluently speak English and Hindi
A valuable listener and passionate about helping people
Highly organized
Able to prioritize & multitask
Able to learn and adapt
Able to work on a flexible schedule
Prior experience in Hotel Front Office, customer service/support roles.

Pay: ₹22,000.00 - ₹24,000.00 per month

Benefits:
Commuter assistance
Food provided
Health insurance
Leave encashment
Paid time off

Application Question(s):
Can you join on immediate basis ?
Comfortable travelling to Andheri for on job location ?
Are you comfortable to work on fixed term contract ?

Work Location: In person

📌 Reservation Executive Andheri (India)
🏢 Sarovar Hotels
📍 India