We are recruiting customer-centric and articulate specialists for International Voice and Chat operations based out of Gurgaon. Candidates will interact with global customers, providing first-contact resolution, managing escalations, and maintaining international quality metrics.
Key Responsibilities
Handle real-time incoming international customer interactions via Voice or Chat channels.
Address customer queries, resolve complex complaints, and troubleshoot service issues in line with defined SOPs.
Maintain high CSAT scores, compliance benchmarks, and Average Handling Time (AHT) operational targets.
Document interaction details accurately in CRM platforms during and after every interaction.
Coordinate with Tier-2 support and operations supervisors for complex resolutions.
Candidate Eligibility & Skillsets
Education: Undergraduate / Graduate in any discipline (B.Tech candidates eligible per process parameters).
Experience: Freshers eligible for Voice. Minimum 6+ months of International BPO experience preferred for Experienced Voice/Chat.
Communication:



Exceptional verbal and written English skills (Versant 58–60+ equivalent).
Technical: Typing speed of 25–30 WPM with 85–90% accuracy for chat processes.
Flexibility: Must be comfortable working in a 24x7 operational workplace with 5-day working and rotational off-days.
Background Verification: Valid EPFO history and employment documentation required.
Compensation & Perks
Freshers Voice: CTC ₹3.40–₹3.41 LPA | In-Hand ₹20,000–₹21,000/month + Up to ₹3,500/month Incentives.
Experienced Chat: CTC ₹4.00–₹4.28 LPA | In-Hand ₹26,500–₹28,000/month + Up to ₹4,000/month Incentives.
Experienced Voice: CTC ₹4.18–₹4.40 LPA | In-Hand ₹27,000–₹29,000/month + Up to ₹6,000/month Performance Bonus.
Both-way cab facility for rotational night shifts (as per process norms).

Pay: ₹330,000.00 - ₹480,000.00 per year

Benefits:
Health insurance
Provident Fund

Work Location: In person

📌 Executive / Senior Executive – International Voice & Chat Process Gurugram (India)
🏢 Recruitlent
📍 India