Position: Pharma Tele Caller

Department: Sales & Customer Support

Job Location: Industrial Phase 2, Panchkula, Haryana

Key Responsibilities:
Attend and respond to customer inquiries received through IndiaMART, Netmeds, Truemeds, Tata 1mg, company website, WhatsApp, email, and other online platforms.
Contact customers to understand their medicine or product requirements.
Provide accurate product information, pricing, availability, and promotional offers.
Convert inquiries into confirmed orders by maintaining effective communication and follow-up.
Coordinate with the Sales, Warehouse, Dispatch, and Accounts teams for smooth order processing.
Maintain daily records of leads, customer interactions, and order status in CRM/ERP or Excel.
Follow up with pending inquiries and repeat customers to maximize sales.
Resolve customer concerns and escalate issues whenever required.
Ensure timely response to all online inquiries as per company standards.
Maintain confidentiality of customer information and comply with company policies.
Achieve daily, weekly, and monthly inquiry handling and sales conversion targets.

Required Qualifications:




Graduate in any discipline (B.Pharm/D.Pharm/Life Sciences preferred).
1–3 years of experience in telecalling, customer support, inside sales, or pharma customer service.
Freshers with excellent communication skills may also apply.

Required Skills:
Excellent verbal and written communication skills in Hindi and English.
Positive customer handling and convincing skills.
Basic knowledge of pharmaceutical products and healthcare terminology.
Familiarity with online pharmacy portals and lead management platforms.
Proficiency in MS Excel, MS Office, and CRM/ERP software.
Solid follow-up, negotiation, and interpersonal skills.
Ability to work under pressure and achieve targets.
Good organizational and time management skills.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:
Versatile schedule
Paid sick time
Paid time off
Provident Fund

Education:
Diploma (Required)

Experience:
Pharma Telecalling : 1 year (Required)

Work Location: In person

📌 Tele Caller Executive Panchkula (India)
🏢 MedPark Pharmaceuticals Private
📍 India