Chennai, Tamil Nadu
Job Summary

Job Summary:
We are seeking a skilled and motivated ServiceNow Customer Service Managerment(CSM) Technical Consultant to join our growing ServiceNow practice. The ideal candidate will have 3–5 years of hands-on experience in implementing and customizing ServiceNow CSM modules, with a solid understanding of ServiceNow architecture and scripting. Candidates with CSA and CAD certifications will have an added advantage.

Key Responsibilities:
Implement and configure the ServiceNow Customer Service Managerment(CSM) module according to business requirements
Collaborate with business analysts and clients to translate business requirements into technical solutions
Develop custom applications and enhancements using JavaScript, Flow Designer, and ServiceNow Studio
Integrate CSM with other ServiceNow modules (like ITSM, CSM) and third-party systems
Develop and maintain business rules, UI policies, client scripts, workflows, and scheduled jobs
Participate in technical design reviews, solution demos, and agile sprint planning
Perform unit testing and support UAT for all new development and enhancements
Troubleshoot and resolve technical issues within the CSM application




Follow coding best practices and maintain documentation for all configurations and customizations
Stay up-to-date with the latest CSM features and ServiceNow releases

Required Skills & Qualifications:
Minimum 3 – 5 years of hands-on experience with ServiceNow platform, especially in CSM implementation
Strong understanding of ServiceNow architecture, scripting (JavaScript), and platform configuration
Experience with REST/SOAP integraRtions and external data sources
Positive knowledge of CMDB, SLAs, and ServiceNow reporting & dashboards
Exposure to Agile/Scrum methodologies
Excellent analytical and problem-solving skills
Robust communication and interpersonal skills

Preferred Certifications:
CSA – Certified System Administrator (mandatory or in-progress preferred)
CAD – Certified Application Developer (added advantage)
Implementation certification is a must on CSM

Key Responsibilities
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📌 Project Lead Chennai
🏢 HCLTech
📍 Chennai