The Sales Support Executive acts as a bridge between the sales team, clients, and other company departments. This role ensures that sales deals run smoothly, orders are processed on time, and customer questions get quick answers.
Key Responsibilities
Order Processing: Enter and track customer orders, check stock levels, and make sure deliveries happen on time.
Customer Service: Answer phone calls and email questions, solve client problems, and give price details.
Sales Assistance: Help make sales proposals, prepare presentations, and set up meetings.
Data and Reports: Keep customer files updated in CRM tools, log sales numbers, and build performance reports.
Team Coordination: Work with finance, shipping, and product teams to fix delivery or billing issues.
Required Skills and Qualifications
Education: A bachelor's degree in business, marketing, or a related field.
Software Skills: Valuable knowledge of MS Office (Word, Excel) and CRM software (like Salesforce or Zoho).
Communication: Solid speaking and writing skills to talk with clients and team members.
Organization: Ability to handle multiple tasks at the same time and pay close attention to detail