Customer Quality
Act as the primary interface for all customer quality-related matters.
Handle customer complaints and ensure timely closure using structured problem-solving methodologies (8D, 5 Why, Fishbone, Why-Why Analysis).
Coordinate containment actions, root cause analysis, corrective actions, and preventive actions.
Manage customer visits, audits, and quality reviews.
Monitor customer PPM, warranty issues, and customer scorecards.
Lead customer concern investigations and ensure effective implementation of corrective actions.
Ensure compliance with customer-specific requirements (CSR).
Coordinate with production, engineering, supplier quality, and logistics teams to resolve quality issues.
Drive customer satisfaction through continuous quality improvements.

Quality Management System (QMS)
Maintain and continuously improve the Quality Management System in accordance with IATF 16949 and ISO 9001 requirements.
Plan and conduct internal process, product, and system audits.




Coordinate third-party and customer audits.

Quality Improvement
Lead continuous improvement initiatives using Lean Manufacturing, Kaizen, Six Sigma, and PDCA methodologies.
Reduce customer complaints, internal rejection, and process variation.
Analyze quality data using statistical tools and prepare improvement action plans.
Support APQP, PPAP, FMEA, MSA, and SPC activities.
Monitor CAPA effectiveness and closure.
Maintain quality documentation including SOPs, Work Instructions, Quality Procedures, PFMEA, Control Plans, Process Flow Diagrams, and Quality Records.
Lead Management Review Meetings (MRM) and follow-up actions.
Ensure compliance with quality objectives and KPIs.

Pay: ₹25,000.00 - ₹35,000.00 per month

Advantages:
Food provided
Health insurance
Provident Fund

Work Location: In person

📌 Customer Quality & Qms Engineer Khed
🏢 redi india quality services
📍 Khed