Looking for position for one of the institutes of Symbiosis International University i.e. Symbiosis University Hospital & Research Centre, Lavale, Pune

Hospital is 900 beds NABH Accredited, Multi-super Specialty State of the art hospital. Associated with Symbiosis Medical College for Women

Position- Medical Social Worker

Requirement of Qualification and experience :
MSW (Master in Social Work) or MPH (Master in Public Health)
2 to 5 years experience in patient services and healthcare.
Working in rotational shifts is mandatory.

Responsibilities:
Act as the primary point of contact for patients and their families during their

visit/stay
Provide information about hospital services, consultant availability, processes, and

procedures
Coordinate and support smooth admission, discharge, and referral processes
Address patient concerns, grievances, and complaints promptly and empathetically
Assist Doctors /Nurses in counselling patients /patients relatives as directed
Escalate unresolved issues to the Medical Administrator/HOD ER/ICU.
Educate patients and families on billing procedures, departmental workflows, and

relevant hospital policies
Collect, document,



and analyze patient feedback and prepare reports
Maintain MIS/ reports/ data as required and analysis and submit the reports, from time

to time
Maintain files/registers/ documents/ records as expected
Assist in Camps as required from time to time
Conduct regular rounds in OPD, IPD, and waiting areas to check on patient comfort

and satisfaction
Collaborate with clinical and non-clinical staff to improve patient experience
Coordinate interpreter support or other assistance for patients as required
Maintain proper documentation of all patient interactions and interventions
Support communication during emergencies , bed availability or service delays
Promote a culture of compassion, service excellence, and patient-centered care
To carryout any other additional duty and responsibility or reasonable order/

instructions of HOD / Incharge from time to time

Job Types: Full time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Advantages:
Health insurance
Paid sick time
Provident Fund

Work Location: In person

📌 Medical Social Worker Pune
🏢 SYMBIOSIS INTERNATIONAL UNIVERSITY
📍 Pune