Location: Mohali
Employment Type: Full time
Working Days: Monday to Friday
Working Hours: 10:00 AM to 6:30 PM
Job Overview
We are looking for a confident and result-oriented IT Telecaller to join our Sales & Business Development Team. The candidate will be responsible for generating leads, making outbound calls, explaining IT services, following up with prospects, and scheduling meetings for the sales team.
Key Responsibilities
Make daily outbound calls to potential clients.
Generate leads for website, software, ERP, CRM, mobile app, SEO, digital marketing, and other IT services.
Explain company services and understand customer requirements.
Qualify leads and forward interested prospects to the sales/business development team.
Schedule client meetings and product/service demonstrations.
Follow up with existing leads regularly.
Maintain daily call and lead records.
Update CRM/Excel sheets with lead status and follow-up details.
Coordinate with the sales and business development team.
Achieve daily and monthly calling and lead-generation targets.
Provide daily work reports to the reporting manager.
Team Coordination
The Telecaller will work closely with:
Business Development Executives
Sales Team
Digital Marketing Team
Project/Technical Team
Business Development Manager
Required Skills
Valuable communication skills in English and Hindi.
Confident telephone communication.
Positive convincing and negotiation skills.
Basic understanding of IT and digital services.
Valuable follow-up skills.
Target-oriented and disciplined approach.
Basic knowledge of Excel/Google Sheets and CRM.
Freshers with good communication skills can apply.
Daily Work Target
Outbound calls to prospective clients.
Lead qualification.
Follow-up with previous leads.
Meeting/demo scheduling.
CRM/Excel updating.
End-of-day reporting.
Preferred Experience
0–2 years in telecalling, sales, business development, or IT sales. Freshers can also apply.