29 Aug
|
ONE POINT ONE SOLUTIONS
|
India
29 Aug
ONE POINT ONE SOLUTIONS
India
Trainer-BPO
Job Description:
We are seeking an experienced Process Trainer with solid communication and facilitation skills to train and develop teams in a quick-paced BPO setting.
Key Responsibilities:
Conduct Voice Process training for batches of 20–30 trainees.
Manage end-to-end training including NHT, PKT, and refresher sessions.
Execute training metrics such as TNA, TNI, and TTT.
Prepare and deliver effective training modules using PPT and Excel.
Maintain training performance reports and ensure continuous improvement.
Eligibility Criteria:
Minimum Qualification: Graduate in any stream.
Minimum 1+ year of experience as a Process Trainer in a BPO (Voice Process).
Excellent verbal communication skills.
Proficiency in PPT, Excel, and training documentation.
Familiarity with TNA, TNI, TTT, NHT, PKT, and Refresher training formats.
Work Details
Shift: Day shift
Week Off: Sunday fixed off
Indore
📌 Trainer Bpo Indore (India)
🏢 ONE POINT ONE SOLUTIONS
📍 India