Job Overview

We are looking for a customer-focused Customer Care Executive with 1–2 years of experience to join our team. The ideal candidate will be responsible for handling customer queries, resolving issues efficiently, and ensuring a positive customer experience across all communication channels.

Key Responsibilities
Handle customer inquiries through phone, email, chat, and other communication channels.
Understand customer concerns and provide accurate, timely solutions.
Resolve complaints professionally while maintaining a positive customer experience.
Follow up with customers to ensure issues are fully resolved.
Maintain accurate records of customer interactions and feedback.
Coordinate with internal teams to resolve customer-related issues.
Escalate complex or unresolved cases to the appropriate department.
Meet customer service, response-time, and quality targets.
Identify recurring customer issues and share feedback with the relevant teams.
Maintain a professional and customer-friendly approach at all times.

Education & Qualifications
Bachelor’s degree or diploma in Business Administration, Customer Service, Communications, or a related field.
1–2 years of experience in customer service, customer support, call center,



or a similar role.
Fresh graduates with strong communication skills may also be considered, depending on the role requirements.
Good working knowledge of MS Office / Google Workspace and customer service systems.
Strong verbal and written communication skills in English.

Requirements
Excellent communication and interpersonal skills.
Strong customer-first attitude with patience and empathy.
Ability to handle difficult customers and challenging situations professionally.
Positive problem-solving and decision-making skills.
Solid attention to detail and follow-up skills.
Ability to multitask and prioritize work in a rapid-paced environment.
Professional telephone and email etiquette.
Comfortable working with CRM systems and basic computer applications.
Ability to work independently as well as collaboratively with different teams.
Positive attitude, reliability, and willingness to learn.

Key Competencies

Customer Focus | Communication | Problem Solving | Empathy | Patience | Teamwork | Time Management | Attention to Detail | Conflict Resolution

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Care Executive Marol (India)
🏢 NASEEM PERFUME
📍 India