Job description - Review Existing Training Materials of the project/s Help in designing KRAs for the team assigned Work with Call Center management staff Coordinate training activities with Hexaware and client stakeholders Develop and review cross-training materials and SOPs Preparation and review of relevant Training reports and Dashboards Participate in RFQs/RFPs responses and discussions Coordinate plans on TTT sessions for recent/potential trainers Experience in Inbound and Outbound Voice and Non-Voice domain Span of control – ~900 FTE’s Strong CS/Telecom/Travel/eCommerce experience from Domestic & International projects is required Preparation of decks for MBRs, WBRs, QBRs for client reviews Develop Managers/DMs/AMs for on-the-job requirements and part of the succession planning exercise. Criteria - Graduate / Post-Graduate 5-6 years of training experience in a managerial role 10+ years of experience in process training area managing teams Experience in Inbound and Outbound Voice and Non-Voice domain Ability to coordinate training activities with stakeholders across one or multiple LOBs as assigned and multiple locations+Geos.

📌 Senior Manager - Process Training (BPO) (Navi Mumbai)
🏢 Hexaware Technologies
📍 Navi Mumbai