India | Remote | Full-time
UK business hours
Pharmacy Systems | Medication Management | EHR / EMR / HIS | Client-Facing

Deep pharmacy systems expertise first Script Assist is looking for a Pharmacy Systems Manager with deep hands-on experience owning, configuring, implementing or optimising pharmacy or medication-management software.
We are looking first and foremost for a pharmacy systems expert .
You may currently work with:
An EHR / EMR / HIS pharmacy module
A Pharmacy Management System
A PMR system
A medication-management platform
A hospital pharmacy system
A dispensing platform
A pharmacy inventory system
A pharmacy automation platform
You do not need to be an established department head.
You may already be a senior specialist, application lead, module lead, product owner or emerging manager who is ready to take broader responsibility.
What matters is that you genuinely understand complex pharmacy software.
We can broaden an exceptional pharmacy-technology specialist into greater client ownership.
We cannot teach deep pharmacy systems expertise from scratch.

About Script Assist Script Assist is building the operating system for next-generation private healthcare in the UK.
Our software is used by clinics, pharmacies and healthcare operators and already supports tens of thousands of medical cannabis prescriptions every month .
The pharmacy side of Script Assist supports complex workflows across:
Prescription processing
Pharmacist and clinical review
Dispensing
Medication and product data
Inventory
Stock movement
Batch and expiry management
Order management
Fulfilment
Delivery
Reconciliation
User roles and permissions
Reporting
Integrations
We are looking for someone who can work closely with our Director of Pharmacy and take increasing ownership across this environment.

The role You will become a senior member of the team responsible for the Script Assist pharmacy platform.
You will help us:
Understand complex pharmacy requirements
Configure and optimise pharmacy workflows
Investigate difficult live issues
Understand how customers are using the system
Identify whether problems are configuration, workflow, data, permissions, training, integration or product issues
Translate pharmacy requirements into clear Product and Engineering work
Improve existing platform behaviour
Validate fixes and releases
Support implementations
Support customer optimisation
Improve how the platform operates as we scale
This is not a generic project-management role.
This is not pharmaceutical product management.
This is not generic customer success.
You need genuine pharmacy technology depth .

⚙️ Your pharmacy systems experience You should have worked hands-on with complex pharmacy or medication-management software.
Relevant experience may include:
Pharmacy workflow configuration
Medication-management configuration
Dispensing workflows
Pharmacist verification
Clinical checking
Prescription processing
Pharmacy work queues
Medication and product masters
Formularies
Inventory
Stock movement
Batch tracking
Expiry management
Order management
Fulfilment
Delivery workflows
Stock reconciliation
Roles and permissions
Workflow rules
System settings
Reporting
Integrations
UAT
Release testing
Defect investigation
Root-cause analysis
Go-live
Hypercare




Production support
We want someone who understands why the system behaves the way it does .

Relevant platforms and ecosystems Strong experience may come from:
Oracle Health / Cerner PharmNet
Epic Willow
eClinicalWorks
InterSystems / TrakCare
MEDITECH Pharmacy
Dedalus
Altera / Allscripts
Omnicell
BD / Pyxis
Hospital pharmacy systems
Pharmacy Management Systems
PMR systems
Dispensing systems
Medication-management systems
Pharmacy automation platforms
Experience with UK PMR platforms such as:
Titan PMR
Cegedim Rx
RxWeb
Positive Solutions
would be particularly interesting.
You do not need experience with Script Assist specifically.
You do need deep experience with complex pharmacy software .

What you should be able to work out When something goes wrong, you should naturally ask:
Is the workflow correct?
Is the configuration correct?
Are the right permissions in place?
Is the user following the correct process?
Is the underlying data right?
Is there an integration issue?
Is this a software defect?
Is this actually a new product requirement?
Can existing functionality solve it?
Can configuration solve it without development?
What are the operational consequences?
We want someone who can combine:
Pharmacy knowledge + systems understanding + operational judgement

Client-facing responsibility You will also work directly with UK pharmacies and healthcare operators.
You will:
Join and increasingly lead pharmacy client calls
Understand customer requirements
Explain system behaviour
Help customers improve workflows
Manage difficult issues
Challenge unclear requests
Push back professionally
Give clear updates
Manage actions through to completion
Coordinate with internal teams
Support implementation and optimisation
You do not need to have spent your entire career managing clients.
But you must be confident, articulate and credible enough to work directly with customers.

️ Product and Engineering collaboration You will work closely with:
Director of Pharmacy
Product
Engineering
QA
Implementation
Customer Support
Client teams
You may:
Translate pharmacy requirements into product requirements
Define expected system behaviour
Help shape user stories and acceptance criteria
Review proposed workflows
Support backlog decisions
Validate fixes
Participate in UAT
Support releases
Investigate live incidents
Identify recurring problems
Improve pharmacy workflows over time
You should be able to speak both:
Pharmacy and software .

Relevant previous titles This role may suit someone currently or previously working as a:
Pharmacy Systems Manager
Pharmacy Systems Lead
Pharmacy Application Lead
Medication Management Lead
Clinical Systems Lead – Pharmacy
Pharmacy Informatics Manager
Pharmacy Informatics Specialist
EHR Pharmacy Lead
Clinical Application Lead – Pharmacy
Pharmacy Module Lead
Pharmacy Implementation Lead




Senior Pharmacy Application Specialist
Senior Product Specialist – Pharmacy
Product Owner – Pharmacy / Medication Management
Your exact title is less important than your actual systems depth.

The level we are looking for You will typically have around 4–12 years of relevant experience .
You may be:
A highly capable 4–6 year pharmacy-system specialist ready to step up
A senior application or module specialist
A pharmacy systems lead
A Product Owner
An experienced manager
We care more about:
Pharmacy-system depth
Technical understanding
Judgement
Communication
Ownership
than the number of years you have accumulated.

✅ What we are looking for You should have:
At least 4 years of relevant pharmacy-technology experience
Deep hands-on pharmacy systems experience
Strong understanding of dispensing and medication workflows
Experience configuring or improving pharmacy software
Strong understanding of inventory and operational pharmacy processes
Experience with EHR / EMR / HIS pharmacy functionality, PMR or another substantial pharmacy platform
Experience with UAT, releases or production support
Ability to troubleshoot complex system behaviour
Experience working with Product or Engineering
Strong spoken and written English
Confidence speaking directly with UK clients
Strong organisation and follow-through
Valuable judgement
A hands-on operating style
Comfort working UK business hours

⭐ Particularly valuable experience We would especially value:
Oracle Health / Cerner PharmNet
Epic Willow
eClinicalWorks pharmacy
InterSystems / TrakCare pharmacy
MEDITECH Pharmacy
Dedalus pharmacy
Omnicell
BD / Pyxis
Titan PMR
Cegedim Rx
RxWeb
PMR
Dispensing systems
Medication management
Pharmacy inventory
Pharmacy automation
Pharmacy integrations
Pharmacy implementation
Product ownership
Client delivery
A B.Pharm, M.Pharm, PharmD or recognised pharmacist qualification is valuable but not required where pharmacy-technology expertise is exceptional.

This role is probably not right for you if your experience is mainly Pharmaceutical sales
Pharmaceutical marketing
Drug product management
Pharmacovigilance
Medical affairs
Medical coding
Generic healthcare consulting
Generic business analysis
Generic SaaS customer success
Project management without pharmacy-system expertise
EHR experience unrelated to pharmacy or medication workflows
Pharmacy operations with little technology experience
Software development with little pharmacy-domain knowledge
The core requirement is:
Deep pharmacy systems expertise, with enough communication and judgement to work directly with customers and Product/Engineering.
Why join Script Assist? You will work directly with our Director of Pharmacy on one of the most sophisticated areas of the Script Assist platform.
You will have the opportunity to combine:
Pharmacy
Technology
Systems
Product
Inventory
Client delivery
Workflows
Operations
For the right person, this can grow into increasingly broad ownership of the Script Assist pharmacy platform and pharmacy function.

Apply Apply if you have deep experience owning, configuring, implementing or optimising pharmacy systems, medication-management software, PMR, dispensing platforms or EHR / EMR / HIS pharmacy modules .

📌 Pharmacy Systems Manager – EHR / EMR / HIS (Kollam)
🏢 Script Assist
📍 Kollam