Job Description – Tele Collection Executive (DRA Certified)

Roles & Responsibilities
Handle outbound collection calls for assigned customer accounts.
Manage Bucket 0, Bucket 1, and Bucket 2 delinquency cases effectively.
Generate quality Promise to Pay (PTP) commitments from customers.
Ensure maximum conversion of PTP commitments into successful collections.
Conduct regular follow-ups with customers to achieve monthly collection targets.
Negotiate repayment plans while maintaining customer relationships.
Update customer interactions and collection status accurately in the CRM/system.
Adhere to all compliance, regulatory, and company collection policies.
Achieve assigned productivity, quality, and collection KPIs

Mandatory Eligibility
DRA Certification is mandatory.
Minimum 6 months of collections experience after obtaining DRA Certification.




Experience in handling Bucket 0, Bucket 1 & Bucket 2 portfolios.
Robust experience in:
PTP Generation
PTP Conversion
Customer Follow-ups
Collections Recovery
Excellent communication and negotiation skills.
Ability to work towards collection targets in a quick-paced environment.

Compensation & Benefits
Salary: Up to ₹22,000 per month
Attractive Performance Incentives
Career Growth Opportunities
Skilled Work Environment

Language Requirements (Hiring Requirement)

Language

Headcount

Tamil

5

Telugu

5

Kannada

5

Total

15

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Collection Executive Hebbal
🏢 Optizenith Global Solutions
📍 Hebbal