Role Summary

The Center Manager is the overall business head of the spa center and is fully accountable for revenue performance, profitability, operational excellence, team leadership, and guest satisfaction. This role requires robust commercial acumen, leadership capability, and the ability to drive business growth while maintaining premium brand standards.

Key Responsibilities
Business & Financial Ownership
Own complete center-level P&L; including revenue, costs, and profitability
Drive achievement of monthly, quarterly, and annual revenue targets
Plan and execute strategies to enhance service sales, memberships, and retail revenue
Monitor budgets, cost control, and inventory management
Analyze KPIs such as revenue per therapist, conversion rate, repeat ratio, and productivity
Operations Excellence
Ensure seamless day-to-day operations in adherence to company SOPs
Maintain brand standards and achieve audit scores of 85%+
Guest Experience & Relationship Management
Deliver exceptional hospitality standards across all guest interactions
Handle high-level escalations and ensure complete resolution
Leadership & Team Development
Lead and manage Duty Managers, therapists,



and front office team
Business Growth & Market Development
Identify local marketing opportunities and partnerships
Drive corporate bookings and membership sales
Implement current initiatives and campaigns as per corporate strategy
Support expansion initiatives and current center launches when required

Experience & Qualifications
Graduate / MBA / Diploma in Hotel Management / Hospitality / Retail / Sales & Marketing
5–10 years of experience in Spa, Salon, Hospitality, Retail, Hotels, F&B;, or QSR
Minimum 2–3 years in a leadership role
Experience in managing P&L; and revenue targets preferred

Pay: ₹400,000.00 - ₹840,000.00 per year

Benefits:
Provident Fund

Application Question(s):
Are you open to travel within Hyderabad?
When can you start?
What is your salary expectation?
Where are you currently located?

Experience:
center manager / unit manager for Spa: 5 years (Required)
leadership role: 2 years (Preferred)
Spa, Salon, Hospitality, Retail, Hotel, or QSR industries: 1 year (Preferred)

Work Location: In person

📌 Center Manager Spa Hyderabad (India)
🏢 Da Werben Services Private
📍 India