Job Summary

We are looking for a customer-focused Executive – CRM & Maintenance to manage post-sales and post-possession customer queries, complaints, and maintenance requirements. The candidate will coordinate with site, engineering, maintenance teams, contractors, and vendors to ensure timely resolution of customer issues.

Key Responsibilities
Handle customer complaints and service requests related to civil, electrical, plumbing, seepage, finishing, and other maintenance issues.
Register, track, and close customer complaints through the CRM system.
Coordinate with site engineers, maintenance staff, contractors, and vendors for timely resolution.
Manage post-possession snag and defect rectification and ensure proper follow-up until closure.
Communicate regularly with customers regarding complaint status, timelines, and resolution.




Conduct customer follow-ups and handle escalated maintenance-related concerns professionally.
Maintain records of complaints, service requests, pending issues, and closure reports.
Prepare periodic reports on complaint status, turnaround time, and pending maintenance work.

Required Skills & Qualifications
Graduate in any discipline; Civil Engineering / Construction-related qualification will be an advantage.
2–4 years of experience in Real Estate CRM, Customer Relations, Facility Management, or Maintenance.
Valuable understanding of basic civil, electrical, plumbing, and building maintenance issues.
Robust communication, coordination, follow-up, and problem-solving skills.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Executive – Crm & Maintenance Gurugram
🏢 HS Oberoi Buildtech
📍 Gurugram