Key Responsibilities
Lead experience-focused innovation initiatives that support and advance business objectives.
Analyze operational metrics, customer insights, and user feedback to identify and prioritize improvement prospects.
Leverage Experience Level Analytics (XLA) to uncover patterns, trends, and areas for service enhancement.
Conduct structured workshops to drive continuous improvement, problem-solving, and innovation.
Collaborate with technology and digital teams to design and implement enhancements to tools and platforms.
Establish and maintain centralized experience management frameworks to monitor, govern, and drive consistent execution.
Evaluate existing support activities and identify opportunities to transition work from L2 and other resolver teams to Self-Service and L1 support.
📌 Experience Manager Chennai
🏢 Saaki Argus And Averil Consulting
📍 Chennai
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