Key Responsibilities
Answer Calls: Manage high volumes of inbound and outbound calls from patients, families, and doctors.
Schedule Appointments: Book, change, or cancel patient appointments using electronic health record systems.
Verify Information: Check patient details, contact numbers, and insurance coverage.
Route Communications: Transfer urgent calls or messages to the correct medical departments or clinical staff.
Maintain Privacy: Protect patient data and follow strict HIPAA rules for confidentiality.
Resolve Issues: Address patient complaints with empathy and qualified customer service.
Pay: ₹15,000.00 - ₹18,000.00 per month
Advantages:
Provident Fund
Work Location: In person
📌 Call Centre Operator Hyderabad
🏢 Asian Institute of Nephrology and urology
📍 Hyderabad
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