Temp/Intern NEX

Description - External

Essential Duties & Responsibilities:
Provide technical support by trouble shooting PC hardware and software.
Perform administrative functions as required.
Monitor and resolve all Service Now tickets within established service level agreements.
The ability to learn and utilize established tools and resources used in troubleshooting (e.g.: LogMeInRescue, Cayosoft, Zoom Video Conferencing software etc.)
Understand and enforce TTEC GISR security policies and procedures.
Complete assigned tickets within established service level agreements.
Monitor email box for ticket and end-user status requests, updates, and escalations.
Must work with a high level of urgency on escalated tickets and outages.
End-to-end resolution during the ticket life cycle.

What skills you will need: -

Experience in PC hardware and software installation, configuration, and troubleshooting.



Technical degree or technical certification preferred but not required.
Strong understanding of the Windows 10 Enterprise setting and basic network trouble-shooting skills are required.
Strong customer focus, professionalism and a positive attitude.
Must be able to work as part of a cohesive team and self-driven to accomplish goals.
Has the desire to gain knowledge and experience in various technologies currently used throughout TTEC.
Ability to adapt to an ever-changing and quick-paced setting.
Excellent communication and problem-solving skills within a team environment.
Able to bring alternative solutions to common technical problems

Helpdesk - Service Desk Junior Associate Technician

Primary Location: India-Telangana-Hyderabad

📌 Temp/intern Nex Hyderabad
🏢 TTEC
📍 Hyderabad