Service Customer Relationship Executive – Roles & Responsibilities
Customer Follow-up
Contact customers for scheduled service, periodic maintenance and pending services.
Make reminder calls before the service due date.
Follow up with customers after vehicle delivery.
Service Appointment Management
Schedule service appointments and coordinate with the Service Advisors.
Maintain daily appointment and follow-up records.
Ensure customers receive timely information regarding their appointments.
Customer Relationship Management
Maintain positive relationships with existing customers.
Understand customer concerns and coordinate with the service team for resolution.
Handle customer queries professionally.
Customer Feedback
Collect customer feedback after service.
Monitor customer satisfaction and identify areas requiring improvement.
Escalate unresolved complaints to the concerned manager.
Service Retention
Encourage customers to return to the dealership for periodic service.
Follow up with customers who have not visited the workshop for a long period.
Promote service packages, AMC, extended warranty and other applicable service offerings.
CRM & Records




Update customer information, service history and follow-up details in the CRM/DMS.
Maintain accurate records of calls, appointments, complaints and customer responses.
Coordination
Coordinate with Service Advisors, Workshop Manager, Parts, Billing and other relevant departments.
Ensure customer concerns are communicated to the appropriate team.
Customer Complaints
Record customer complaints and ensure proper follow-up until closure.
Contact customers after complaint resolution to confirm satisfaction.
Daily Reporting
Prepare daily/weekly reports on appointments, follow-ups, service retention, customer feedback and complaints.
Track pending follow-ups and ensure timely closure.
Customer Experience
Ensure customers receive a skilled and courteous experience throughout their service journey.
Support the dealership in improving customer satisfaction and service retention.

Pay: ₹12,000.00 - ₹15,000.00 per month

Advantages:
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Service Customer Relationship Executive Tirupati
🏢 Balaji Mahindra agencies and industries
📍 Tirupati