About the Role:
We are looking for a skilled Technical Support Engineer to assist our clients with all aspects of technical support of our products and services. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for helping customers succeed.

Responsibilities:
Troubleshooting Hardware / Networking/OS related queries of our global customers
Over Phone which involves working in different time zones .
Diagnose and resolve software and hardware issues.
Take calls from Global customers and initiate the right response to them, positively and professionally
Willing to work rotational shift(including night shifts) Excellent written & spoken communication skills

Qualifications:




Bachelor's degree in computer science, Information Technology, or related field
Robust understanding of computer systems, networks, and software applications
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Robust problem-solving skills and attention to detail
Knowledge of Networking is a plus

Shift Timings: Rotational and Night shifts (Should be versatile in shift timings)

Interview Process : 2 rounds of interviews , 1st Communication round and 2nd Technical Round

📌 Technical Support Engineer Pune (India)
🏢 Shashwath Solution
📍 India