Job Summary

Operational role that works under direct supervision, responsible for day-to-day network operations support

Minimum Qualifications Experience

Graduate with 0.6 -2 Years experience

Other Knowledge Skills
ISP troubleshooting like Ciena DWDM, Tejas DWDM and SDH, Nokia DWDM, Huawei DWDM etc
Equipment software upgrade, with Noc coordination for various telecom equipment's running in the network like Ciena, Tejas, Nokia, Huawei, etc.
Optical fiber testing and fault identification through OTDR, LSPM, fiber splicing, through splicing machine like Fujikura
Handling of Vendor and IRU partner for better uptime in fiber network.
Team management, Materials management
Compliance process as per the organization to meet the day to day activity on daily basis through Apps like FSM, SNOW etc




Well communication with customers and all stake holders to resolve the network issue and timely update against RCA and POA.
Infra knowledge like SMPS, delta/Emerson battery bank, like lithium, /VRLA, DG, PAC, and infra alarm testing with IP Colo sites specially ASECND, ATC, VIL
Coordination with IRU partner for their fiber fault rectification along TTSL, BIL, DEPL by escalating regularly, and meeting.

Key Responsibilities
Maintaining, administering network tools and equipment
Assisting with and implementing installations as required
Maintain daily site activities and routines.
Ensure SLA are achieved and work proactively to maintain the same.
IRU route coordination
COLO IP coordination for Infra related activities.

📌 Junior Customer Service Executive Pune
🏢 Tata Communications
📍 Pune