29 Aug
|
Transcom
|
India
Roles and Responsibilities
Provide exceptional customer support through emails, or chats to resolve customer queries and concerns.
Handle customer complaints and feedback in a qualified manner, escalating issues when necessary.
Process transactions, answer questions about products/services, and provide solutions to customers' problems.
Maintain accurate records of all interactions with customers using CRM software.
Collaborate with internal teams to resolve complex issues that require technical assistance.
Desired Candidate Profile
6 months of experience in a BPO/call centre environment.
Positive communication skills (verbal & written).
Ability to work on rotational shifts, including night shifts.
Robust problem-solving skills with attention to detail.
Proficiency in MS Office applications.
Both-side cab facility
Attractive Salary
Immediate joiner
📌 Walk In Customer Support Executive Pune (India)
🏢 Transcom
📍 India