Supervises installation and commissioning of supplied BMH equipments and attends trouble shooting /
servicing during commissioning and operations.
MINIMUM REQUIREMENTS:
Education : B.E Mechanical
Experience : 4 to 6 years
Specific Experience: Cement / Power plants / Steel plants
KEY AREAS OF RESPONSIBILITY:
Prepares site visit plan based on customers requirement for installation/ resolving complaints / Servicing old equipments. Intimates the plan of action to customer and Visits Sites.
Undertakes Strategic customer visits.
Resolves customer complaints by taking prompt actions.
Maintains data regarding supply of current equipments.
Takes feedback from customers regarding performance of old equipments.
Suggests design changes to Engineering function as part of continual improvement.
Prepares Installation/ Operation manuals and submits to customer.
Prepares and submits service invoices after site visit.
Generates Spares Enquiries. Collects Equipment Performance Certificate.
Co- ordinates with other functions for effective handling of customer complaints.
Knowledge sharing among team members regarding problems faced at site during visit
Trains Customers.
Periodic Site Visit periodically for material identification and preparation of progress report.
Arranges Customer Meets at factory
Ensures compliance to ISO and OHSAS procedures
KNOWLEDGE AND SKILLS :
Knowledge Skills Auto CAD Supervisory Skills Installation and commissioning & trouble Problem Solving Skills shooting of bulk material handling equipments - Root Cause Analysis Conveyors, Elevators, Drive Components
Job Location: Pune
Job Category: Engineer
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📌 Engineer Customer Support Bmh Pune (India)
🏢 Mahindra Tsubaki Conveyor Systems
📍 India
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