Role & responsibilities
Handle inbound and/or outbound calls with international customers.
Resolve customer queries and provide appropriate solutions.
Maintain qualified and effective communication.
Understand customer requirements and provide accurate information.
Maintain call quality and customer satisfaction standards.
Record customer interactions accurately in the CRM/system.
Escalate unresolved issues to the relevant department.
Meet defined productivity, quality, and performance targets.
Follow company policies and standard operating procedures.
Preferred candidate profile
Excellent English communication skills.
Solid customer-handling and interpersonal skills.
Good listening and problem-solving abilities.
Comfortable working in rotational/night shifts.
Basic computer and typing skills.
Ability to work in a rapid-paced, target-oriented environment.
📌 International Voice Process Executive Pune
🏢 .
📍 Pune
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