Key Responsibilities
Provide L1/L2 technical support via phone, email, chat, or remote sessions.
Troubleshoot hardware, software, network, and application-related issues.
Diagnose and resolve customer problems within defined SLAs.
Install, configure, and maintain desktops, laptops, printers, and software.
Escalate complex issues to higher-level support teams when required.
Document incidents, resolutions, and service requests in the ticketing system.
Deliver excellent customer service and timely issue resolution

Required Skills
Basic knowledge of Windows OS and Microsoft Office.
Understanding of computer hardware and networking fundamentals.
Familiarity with Active Directory, Office 365, or ticketing tools is an advantage.
Solid troubleshooting and analytical skills.
Excellent verbal and written communication skills.
Ability to work in rotational shifts, if required.

What We Offer
Competitive salary package
Growth opportunities and certification opportunities
Hands-on training and mentorship
Exposure to enterprise IT environments
Supportive and team-oriented work culture

📌 Technical Support Engineer Nagpur
🏢 Ample Softech System
📍 Nagpur