Make outbound calls to customers regarding pending or overdue payments.
Follow up with customers and communicate payment due dates and outstanding amounts.
Maintain qualified and polite communication with customers.
Negotiate suitable payment plans or collection commitments where applicable.
Update customer payment and follow-up details in the system.
Achieve daily and monthly collection/calling targets.
Maintain accurate records of calls, commitments, and payment status.
Escalate difficult or unresolved cases to the concerned supervisor.