Key Responsibilities:
Experience in International Voice Process is a must.
Handle inbound and outbound customer queries via voice support.
Resolve customer issues efficiently while ensuring a high level of customer satisfaction.
Create, update, and assign support tickets using the CRM system.
Escalate unresolved queries to the relevant teams and follow up for timely resolution.
Assist customers with product-related troubleshooting and support.
Educate customers about products and promote relevant offerings where applicable.
Maintain accurate records of customer interactions and resolutions.
Ensure adherence to quality, process, and service-level standards.

Desired Candidate Profile:
Minimum qualification: 12th Pass / Graduate.
1 to 3 years of experience in an International Voice Process.
Excellent verbal and written English communication skills.
Robust problem-solving and customer-handling abilities.
Proficiency in using CRM tools and ticketing systems is preferred.
Candidates with immediate joining or up to 30 days' notice period will be preferred.
Willingness to work in rotational shifts.

📌 Executive Customer Care Pune (India)
🏢 Sira Placement Consultancy
📍 India