Job Summary

Senior Executive - Customer Service | Job Details

Senior Executive - Customer Service

Pune, Maharashtra, India

Key Responsibilities
Manage end-to-end customer service operations, ensuring timely and accurate response to customer inquiries and service requests
Act as the primary point of contact for key clients, maintaining robust customer relationships and ensuring high satisfaction levels
Coordinate with sales, operations, pricing, finance, and external stakeholders to ensure smooth execution of services
Support the sales team with client servicing, follow-ups, quotation coordination, and order execution
Oversee order processing / shipment coordination / documentation, ensuring accuracy and compliance with company procedures
Collaborate with internal teams to resolve operational challenges and improve service delivery
Maintain regular communication with customers regarding service updates, delays, and resolutions

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📌 Senior Executive Customer Service Pune (India)
🏢 Deugro Projects
📍 India