Job Purpose :
Provide a brief overview of the position, including its purpose and contribution to the organization.
The VKYC/ReKYC Agent is responsible for conducting video-based customer verification in compliance with regulatory guidelines and ensuring uniform customer experience.

Key Accountabilities :
Conducting VKYC/ ReKYC calls as per defined scripts and compliance requirements
Verifying customer identity and documents during live video interactions
Ensuring adherence to regulatory and internal quality standards
Handling customer queries professionally during the verification process
Maintaining accurate records and updating systems in real time

Job Duties responsibilities :

KYC Processing
Ensure that KYC guidelines and Customer acceptance procedure of the bank is strictly adhered to.
All KYC call requests must be serviced as per defined SL without deviation.
KYC exceptions if any, need to be duly escalated as per defined approval matrix.
All required disposition and interactions with customer to be duly recorded / documented in the relevant system
Continuously review the internal monitoring process and identify areas of improvement.

Education / Preferred Qualifications :
Degree holder




Certifications in the areas of Operations, MS office will be an advantage.

Core Competencies :
Solid interpersonal verbal and written communications skills
Good, effective and engaging skills. Calling skills preferred
Basic analytical skills
Valuable judgement and problem-solving skills
Able to organize information in a structured manner
Positive interpersonal and communication skills (English, Hindi Marathi)
Ability to handle sensitive customer data with confidentiality
Problem-solving ability and presence of mind
Need to have Customer Centric Approach

Technical Competencies :
Proficient in MS office tools, Ms Excel, Power point, Word
Knowledge of Finacle, Call Centre Tools, CMS preferred.

Location:

Pune-DBIL

Job:

Customer Service

Schedule:

Regular

Employee Status:

Full time

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Officer, Video Kyc Support, Consumer Banking Group Pune (India)
🏢 DBS Bank
📍 India