We are looking for a motivated and customer-Executive to join our International Voice Process team. The ideal candidate will be responsible for contacting customers to recover outstanding payments while maintaining professionalism, empathy, and compliance with company policies and applicable regulations.
Key Responsibilities
Make outbound calls to customers regarding overdue accounts.
Negotiate payment arrangements and encourage timely debt resolution.
Handle customer objections and resolve payment-related queries professionally.
Required Qualifications.
Excellent verbal communication skills in English.
Previous experience in an international voice process, customer service, collections,
or BPO is preferred.
Strong negotiation and persuasion skills.
Ability to handle difficult conversations with professionalism.
Willingness to work in rotational shifts, including night shifts.
Preferred Skills
Strong listening and interpersonal skills.
Problem-solving and conflict resolution abilities.
Perks
Market-competitive salary with performance incentives.
Cab/transport facility
Health insurance and other employee advantages.
Career growth opportunities.
Paid training and ongoing learning progr
📌 Customer Service Executive Pune
🏢 Credence Resource Management
📍 Pune
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