Job Title: Chat Support Executive

Company: Transcom India
Location: Pune
Shift: Rotational Shifts

Job Summary

Transcom India is looking for enthusiastic and customer-focused individuals to join our team as Chat Support Executives. This role involves assisting customers through chat, resolving their queries efficiently, and delivering a seamless customer support experience.

Key Responsibilities
Handle customer queries through chat support.
Resolve account, order, and process-related issues accurately and efficiently.
Provide timely and effective resolutions while maintaining high service quality.
Ensure a positive customer experience by delivering qualified and empathetic support.
Adhere to company policies, quality standards, and performance metrics.

Eligibility Criteria
Excellent written communication skills in English.
Solid customer service and problem-solving abilities.
Comfortable working in rotational shifts.
Basic computer skills and the ability to multitask.

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