Job Summary

What you can look forward as Senior Engineer- IT Technical Support(L2):

Responsibilities
Data Onboarding Excellence
Successful onboarding of customer fleets (vehicles, devices, configurations) into platform within SLA
Standardized and validated data integration pipelines (SQL, CSV/JSON/XML ingestion). Reduced onboarding errors through data validation and mapping improvements
Technical Support Issue Resolution
Resolution of complex L2 data ingestion and SQL issues within defined SLA
Consistent troubleshooting standards and reusable SQL scripts. Reduced recurrence of ingestion and configuration issues
Process Improvement Scalability
Identification and elimination of recurring onboarding/data issues (root cause driven)
Implementation of improvements to onboarding workflows and data validation processes. Contribution to scalable onboarding standards across Bus Connect
Documentation Knowledge Management
Uptodate onboarding documentation, troubleshooting guides, and SQL templates
Structured knowledge base enabling faster resolution and onboarding




CrossFunctional Collaboration
Explicit escalation and resolution of product defects with Development/Product teams
Feedback loops translating customer/data issues into product improvements

Your Profile
Bachelor degree in Engineering Domian(BE/BTECH) with Min 5+ Yrs in IT Technical Support using SQL SERVER
Willing to work in European shifts
Knowledge and expertise in:
Master data management systems such as SQL server, Profisee, and Informatica MDM.
Software like: Jira, Confluence, MS office, MS teams, (SAP and Salesforce are an advantage)
Data transformation and ingestion workflows (CSV/JSON/XML formats, data cleaning, validation)
Contemporary Linux distributions and Bash are an advantage
Proven ability to identify inefficiencies and drive process improvements. Solutionoriented with capability to challenge existing processes and propose optimizations

Contact

Veerabrahmam Darukumalli

📌 Senior Engineer It Technical Support Chennai
🏢 ZF
📍 Chennai