Payments Application Support & Production Operations

We are seeking an experienced professional with robust expertise in Payments Application Support and Production Operations. The ideal candidate should possess in-depth knowledge of payment ecosystems and banking transaction platforms, including Payment Switch, Card Payments, UPI, IMPS, AEPS, BBPS, and mATM solutions

Key Responsibilities:
Provide L2/L3 production support for critical payment applications and ensure high availability of services.
Analyze end-to-end payment transaction flows and troubleshoot payment processing issues across multiple systems.
Perform ISO 8583 message analysis, API troubleshooting, and request/response validation for payment transactions.
Manage system integrations involving banking applications, Core Banking Systems (CBS), vendors, and payment network gateways.
Support and troubleshoot REST APIs, JSON/XML payloads, SSL/HTTPS connectivity, and system-to-system integrations.
Handle and resolve Priority 1 (P1) and Priority 2 (P2) incidents within defined SLAs.
Conduct root cause analysis (RCA) and drive preventive and corrective actions for recurring issues.




Perform application monitoring, log analysis, release deployments, patch management, and workplace validations.
Participate in Disaster Recovery (DR) and Business Continuity Planning (BCP) activities.
Coordinate with cross-functional teams, business stakeholders, infrastructure teams, and external vendors to ensure smooth production operations.
Monitor transaction failures, analyze application logs, and drive resolution to minimize business impact.

Required Skills:
Solid understanding of digital payment platforms and transaction processing systems.
Hands-on experience with payment switch applications and banking integrations.
Expertise in ISO 8583 messaging, APIs, and payment transaction troubleshooting.
Exposure to Linux/Unix environments, application logs, and production monitoring tools.
Excellent stakeholder management, communication, and vendor coordination skills.
Proven experience in incident management, problem management, and production support operations.

📌 Job Description Payments Application Bengaluru
🏢 Cognizant
📍 Bengaluru