Role & responsibilities

In this help desk position you will be required to answer and resolve incoming calls from different Global Member

firm employees and solve queries related to Payroll, Time & expense, Advantages and all other Talent (HR) related

issues.
Answering incoming calls in a call center setting and meeting the key performance indicators such

as knowledge usage, customer satisfaction, and call quality which includes participating in individual and

group coaching sessions
Proper closure and/or escalation of tickets in a timely manner in accordance with the SLA guidelines
Flexibility in accepting different shift timings since the ISS One Team India 24x7x365.
Avoiding unscheduled time offs, as this would have major impact on our business. Excessive use of taking

Required:

• Excellent written, verbal,



listening, analytical skills.

• Easily grasp and communicate complex ideas. Excellent problem-solving skills

• Knowledge of computer, internet connectivity and application performance is required.

• Familiarity with Microsoft Office applications, especially Word, Excel and PowerPoint.

• Is able to act with urgency when necessary.

• Is open, receptive and adaptable to change.

• Demonstrates integrity and a can-do attitude.

• Previous experience in Customer Service, Hospitality or Events management required

• Experience of the core Microsoft Office packages is essential

📌 Customer Support Analyst Hyderabad
🏢 TeamLease
📍 Hyderabad