Role & responsibilities:
Handle customer inquiries through phone calls, email, chat, and other support channels.
Understand customer concerns and provide timely and effective solutions.
Resolve complaints professionally while maintaining a positive customer experience.
Provide accurate information about products, services, orders, and company policies.
Follow up with customers to ensure issues are resolved satisfactorily.
Maintain accurate records of customer interactions and resolutions in the CRM/helpdesk system.
Coordinate with internal teams such as sales, operations, logistics, and technical support when required.
Escalate complex or unresolved issues to the appropriate department or supervisor.
Meet defined customer service, response-time, and quality targets.




Collect customer feedback and communicate recurring issues to the relevant teams.
Follow company policies, procedures, and customer service standards

Preferred candidate profile
02 years of experience in customer service, customer support, or a related role is preferred.
Excellent verbal and written communication skills.
Valuable listening, problem-solving, and interpersonal skills.
Basic computer knowledge and familiarity with MS Office/Google Workspace.
Ability to work with CRM, ticketing, or customer-support software.

📌 Customer Care Executive New Delhi
🏢 Da Milano Leathers
📍 New Delhi