We are looking for a highly skilled and experienced Customer Service Executive to join our team in the US Voice Process. The ideal candidate will have excellent communication skills and be able to provide top-notch service to our customers.

Roles and Responsibility
Handle customer inquiries and resolve issues professionally and courteously.
Provide timely and accurate information about products or services.
Use problem-solving skills to address complex customer complaints.
Collaborate with internal teams to enhance customer experience.
Maintain high product knowledge to effectively support customers.
Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.

Job Requirements
Excellent communication and interpersonal skills.




Ability to work in a quick-paced workplace and handle multiple interactions simultaneously.
Robust problem-solving and analytical skills.
Proficient in using computer systems and software applications.
Ability to adapt to changing situations and priorities.
High school diploma or equivalent required; college degree preferred.

About Company

Suma Soft Private Limited is a leading company in the industry, committed to providing exceptional customer service and support to its clients. We are a agile and growing organization, and we are looking for talented individuals like you to join our team.

📌 Customer Service Executive Us Voice Process Pune (India)
🏢 Suma Soft
📍 India