Roles and Responsibility
Manage and lead a team of specialists to achieve business objectives and targets.
Develop and implement strategies to improve team performance and productivity.
Foster a positive and productive work workplace, promoting employee engagement and retention.
Analyze and resolve complex issues, providing guidance and support to the team.
Collaborate with cross-functional teams to drive business expansion and improvement.
Monitor and control expenses, ensuring cost-effectiveness and budget adherence.

Job Requirements
Proven experience as a Team Leader or similar role in a BPO/Call Centre setting.
Strong knowledge of BPO/Call Centre operations, including process management and quality control.
Excellent leadership and communication skills, with the ability to motivate and inspire teams.
Solid analytical and problem-solving skills, with attention to detail and accuracy.
Ability to work under pressure, meeting deadlines and achieving targets.
Strong understanding of customer service principles and practices, focusing on delivering exceptional customer experiences.

📌 Team Leader Jaipur
🏢 TP
📍 Jaipur