Roles and Responsibility
Manage and lead a team of operations professionals to achieve business objectives.
Develop and implement process improvements to increase efficiency and productivity.
Collaborate with cross-functional teams to drive business growth and expansion.
Analyze operational data to identify trends and areas for improvement.
Implement and maintain quality control measures to ensure high standards.
Coach and mentor team members to enhance their skills and performance.
Job Requirements
Proven experience in a leadership role, preferably in the BPO/Call Centre industry.
Solid understanding of operational processes and procedures.
Excellent communication and interpersonal skills.
Ability to analyze complex data and make informed decisions.
Robust problem-solving and decision-making skills.
Experience in managing and engaging a team to achieve business goals.
📌 Team Leader Operations Malad
🏢 TP
📍 Malad
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