Roles and Responsibility
Develop and implement comprehensive quality control processes to ensure high standards of service delivery.
Lead and manage a team of quality professionals to achieve business objectives.
Conduct regular audits and assessments to identify areas for improvement and implement corrective actions.
Collaborate with cross-functional teams to resolve customer complaints and concerns.
Analyze data and metrics to measure performance and identify trends for improvement.
Implement continuous improvement initiatives to enhance overall quality.

Job Requirements
Proven experience in quality management, preferably in a BPO/Call Centre setting.
Robust knowledge of quality control processes and procedures.
Excellent leadership and communication skills.
Ability to analyze data and metrics to inform decision-making.
Robust problem-solving and conflict resolution skills.
Experience with quality management tools and software is an asset.

📌 Quality Manager Hyderabad (India)
🏢 TP
📍 India